Is Hosted Voice right for your business?

By Krista Lockhart • June 1, 2023
Hosted Voice, voip phone, voice

You’ve heard the hype about VoIP technology but not sure if Hosted Voice service is right for your business or your bottom line. Hosted Voice brings all your communication together with the latest technology and features without the initial investment. Let’s learn more about Hosted Voice and the benefits to your organization.


What is Hosted Voice?

Hosted Voice refers to a telecommunications system hosted in the cloud. Connect with team members from anywhere, any time. You don’t have to worry about lag time or where your staff is located. Hosted Voice offers features like enterprise-grade call control, flexible calling features, instant messaging, and voice mail– available on a per-user basis. This product can be deployed quicker and cheaper than an on-premises system.

Here are the top seven benefits of hosted voice services that could be especially beneficial to your business.

Top 7 Benefits of Hosted Voice

Cost Savings –  Unlike traditional phone systems, Hosted VoIP providers host all their hardware and network architecture for you. That means, Hosted VoIP eliminates the need for in-house servers and their accompanying maintenance costs. One benefit of hosted phone systems is that your server burden is largely off-premises. You save money as you share the expense with your other hosted phone system subscribers.

Minimal long-distance charges We offer cost savings with bulk package discounted on hourly rates for international calls. We don’t charge per call like a standard Hosted VoIP.

Flexibility – A Hosted VoIP number, often referred to as a virtual number, is entirely portable. That means you can use the same number no matter where you go. For frequent travelers and businesspeople who move around a lot, this is great news. And the best part? If your business changes address, you can take your Hosted VoIP number with you.

High Call Quality – The call quality is superb because Hosted VoIP operates on the Internet instead of the existing telephone lines.

Easy Management – Smart City’s customizable web portal gives you control and access to unify and simplify all your business communications, in one place, from any Internet-enabled device. Get administrative controls for better management and security, advanced calling features, self-managing user extensions, voicemail forwarding, and 24/7 accessibility with visibility into performance.

Employee Retention – Staff happiness is key! When companies give employees the best tools to work in the office and remotely, they are happier and more productive.

Call Center – Provide inbound calls to local or toll-free number the ability to be evenly distributed between call center agents.


How can Smart City Voice help you reap these benefits?

Smart City Metro offers Hosted Voice solutions to suit the needs of any sized business. All are delivered through a cloud-based system so your business can seamlessly use it from anywhere with Internet access. Hosted Voice provides flexible and inexpensive features to support your business without paying a lot of money for an on-site voice system.



With more than 50 voice and unified communication features that are easy to set up and manage. Hosted voice features like call control, instant messaging, and voicemail suite in one powerful phone system. Manage your calls from anywhere you have an Internet connection using our mobile, desktop and softphone apps and online portal. 


Smart City Voice Portal

Our Hosted Voice portal includes an Administrator and a user web interface that allows anyone to easily manage the system. An easy-to-use portal gives you a control and access anytime to keep your business running smoothly from any device.

  • Manage your Hosted Voice service from anywhere.
  • Call logs, voicemail, call recordings, and call routing are just a click away.
  • Accessible from any Internet-enabled device. All you need is an Internet connection.
  • 24/7 control and access. Including functions such as managing your Auto Attendants, adding Music on Hold, checking and downloading call recordings, and system access.


Smart City’s Softphone options

Manage and control your productivity from any Internet-enabled device with Smart City’s Softphone option. Get one-number calling from any device. Never miss a call with mobile phone, desk phone, and web-based softphone options.

  • Make or receive calls using your desk phone, softphone, or smartphone.
  • Move a call from one device to another without disconnecting.
  • With our Find Me/Follow Me functionality, you can define how calls are forwarded or routed, ensuring you receive that important call whether you’re at your desk, on the road, or anywhere else.
  • Mobile app is available for both Android and iPhone smartphone and can be found in the Apple and Google app stores under Smart City Voice.


Smart City’s Mobile App

Smart City’s Hosted Voice service comes with the ability to make users more mobile with Smart City Connect mobile application. Available in both the Apple and Google app stores under the name Smart City Voice, the mobile app enables users to make and receive calls from either their Android or iPhone devices as if dialing from their desk phone. Users can also transfer calls from their mobile device back to the team at the office.

For a free technology assessment or if have any questions about switching to Smart City’s Hosted Voice technology call us at 407-828-6400.




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