Customer Proprietary Network Information (CPNI)
We respect and protect the privacy of information we obtain providing service to our customers. We are committed to protecting the privacy of all customer information, and in particular the privacy of customer proprietary network information… Read Full CPNI
Do Not Call
Any customer who requests to not be called by Smart City Metro for marketing purposes will be placed on our company-specific “Do Not Call” list. While we note your request immediately, it may take up to 30 days for your number to be removed from any active lists or sales programs that are currently underway… Read Full Do Not Call Policy
Acceptable Use on Broadband Service
Applies to acceptable uses of Smart City Metro’s network services, that provide or include access to the Internet, including hosting services, or are provided over our network… Read More
Internet Service Disclosure
Defines the various tools and industry-standard techniques Smart City Metro uses to manage our network… Read More
Copyright – Trademark Disclaimer
Smart City Metro complies with US Copyright and related laws and requires all customers and users of the Service to comply with these laws… Read More
Digital Millennium Copyright Act
Smart City Metro reserves the right to terminate service provided to anyone who is found to infringe on third party copyright or other intellectual property rights… Read More
Website User Agreement
By accessing or using our Site in any way you are agreeing to comply with this Agreement, including any documents, policies, and guidelines incorporated by reference (referred to collectively as this “Agreement”).
Smart City is committed to digital accessibility for people with disabilities and compliance with the Americans with Disabilities Act. As such, Smart City strives to ensure that its websites follow the Website Content Accessibility Guidelines (WCAG) 2.1. WCAG 2.1 details best practices for ensuring assistive technology users can access Smart City’s websites. The conformity of WCAG 2.1 also makes the site more user-friendly for everyone.
If you use assistive technology such as a Braille reader, a screen reader or TTY, and the format of this website interferes with any of them, please contact us at firstname.lastname@example.org. Please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information.
Browser Accessibility Information
Many popular browsers contain built-in accessibility tools.
- Internet Explorer Accessibility Information
- Chrome Accessibility Information
- Firefox Accessibility Information
Additional Resources and Plug-Ins
Adobe Reader is required to view and print PDF documents found on our website. To download this for free, visit the Adobe website. If you need a screen reader to read PDF documents, please visit the Adobe Reader Accessibility website, which provides useful tools and resources.
Adobe Flash may be required to view certain videos that appear on our websites. To download this for free and to access flash content using a screen reader, visit the Adobe website.
Terms & Conditions
Smart City Solutions II, LLC d/b/a Smart City Metro (the “Company”), with principal offices at 3100 Bonnet Creek Road, Lake Buena Vista, Florida and mailing address of P.O. Box 22856, Lake Buena Vista, Florida 32830-2856, offers and provides a diverse selection of products and services (collectively, the “Services”) to Subscribers who pay for the Services at the rates, and under the terms and conditions stated herein, and as the rates, terms, and conditions may be modified by the Company from time to time. As used herein, “you” or “your” refers to the individual or entity using or paying for the Services. YOUR USE OF THE COMPANY’S SERVICES CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.
- Smart City Metro – Master Service Agreement (MSA)
- Smart City Metro – Space Lease Agreement
- Smart City Metro – Data Services Schedule
- Smart City Metro – Business Voice Services Schedule